Communications Solutions UK Limited

Headsets (telephone/computer)

A headset is a headphone combined with a microphone. Headsets provide the equivalent functionality of a telephone handset with hands-free operation. They are used in call centres and by people in telephone-intensive jobs. Many people use headsets at the computer so they can converse and type comfortably. Headsets typically have only one speaker like a telephone, but also come with speakers for both ears.

Distinction between headphones and headsets

Although headset can mistakenly be referred to as simply a headphone, it is now more commonly used to refer to a headphone with a microphone arm attached. This distinction is important, as most headset developers have adapted to this terminology, improper reference may cause a lot of misunderstanding. Note that headphones are usually used for Audio/Music listening, whereas headsets are designed for communication.

History

The first-ever headset was invented in 1910, by a Stanford University student named Nathaniel Baldwin. However, Baldwin's design was ahead of his time, as he wasn't able to interest anyone in mass producing this innovative communication tool. Not until during the World War I did the US Army purchase 100 headsets for their pilots. Hence the early usage and markets for headsets were mainly for aviation purposes. In fact, Plantronics was started by two pilots, and their main goals were to develop headsets which are lightweight and comfortable for pilots and subsequently general users.