A. What is Acoustic Shock?

B. Is it serious?

C. But Noise Limiters in headsets should protect call handlers right?

D. What is the risk if I do not protect my employees from acoustic shock?

E. What is the difference between noise limiting and shriek rejection?

F. What is the difference between Soundshield and other amplifiers?

G. Is Soundshield4G compatible with any headset?

H. Is the Soundshield compatible with Unified Communications?

I. How will Soundshield 4G solve my problems?

A. What is Acoustic Shock?

Acoustic Shock is an incident caused by an unexpected loud sound via a headset. These sounds include alarms or sirens, fax machine dial tones, mobile phone interference, or malicious calls. Injuries experienced include hearing loss, tinnitus, and pain to the ear, head and neck. Furthermore fear of sound, as well as hypersensitivity to sound can be experienced. Acoustic Shock in Contact Centre by Polaris (PDF)

 

B. Is it serious?

Acoustic shock is a very serious issue, as symptoms not only vary from temporary impairment such as pain, muffled hearing and, sometimes nausea and loss of balance but can lead to more serious issues such as tinnitus. While no permanent hearing loss can be measured, people often suffer the symptoms of hearing loss and cannot tolerate loud noises such as a crying child or the ping of a microwave. This can lead to people no longer being able to do their job as well as depression and anxiety.

 

C. But Noise Limiters in headsets should protect call handlers right?

Initially this was thought to be true but research from around the world, in particular from Australia and Denmark, have suggested that these noise limiters do not actually prevent all instances of acoustic shock damage.

Reasons are still being investigated, but factors being looked into include whether high intensity and high frequency sounds that are below 118dB (the current EU standard) can cause hearing damage and if levels currently allowed through by current noise limiters are undermining the effectiveness of current limiter technology.

 

D. What is the risk if I do not protect my employees from acoustic shock?

There are thousands of cases of Acoustic Shock being reported around the world. Many cases of compensation have entered litigation, resulting in over £2 million being paid to employers. BT alone paid out £90,000 to one worker.   

 

E. What is the difference between noise limiting and shriek rejection?

The Control of Noise at Work Regulations 2005 has set a maximum average daily noise exposure level of 85dB over an eight hour period. Soundshield4G makes sure you comply with this law by providing you with a constant sound level limiter.

However this law does not ensure protection from acoustic shock as headset users can still be exposed to a sudden, loud, high pitched sound. Using the Sonaron Shriek Rejection Software, the Soundshield 4G protects headset wearers suffering acoustic shock injury. The acoustic shock headset myth. (PDF)

 

F. What is the difference between Soundshield and other amplifiers?

Soundshield goes beyond the relevant safety standards. Not only does it provide protection from long-term exposure to loud noise, but it also provides you with total provable protection from acoustic shock.

 

G. Is Soundshield4G compatible with any headset?

Yes, Soundshield can easily be set up on any hardware or application. Take a look at the Soundshield Compatibility Guide (PDF) for more information.

 

H. Is the Soundshield compatible with Unified Communications?

Yes, Soundshield can easily be set up with most unified communications platforms.

 

I. How will Soundshield 4G solve my problems?

“I am being sued and I need a device that can collect sound data.”

Due to the Noise Dosimetry Software you can collect sound data every minute in order to identify any noise events such as shrieks. This will help protect you from any acoustic shock compensation claims or workplace injuries.

 “I need a device that can use a desk phone and a softphone. “

or

“I need a device that will let my staff listen to Online Training Programs. “

The Desk Phone to PC Switcher allows for a quick and easy switch between the two and is ideal for Online Training Programs such as e-Learning or Quality Assurance Training. The Soundshield 4G can also be used for Unified Communications.

“I need a device that will let a supervisor train an agent. “

The Inbuilt Supervisor Port for Coaching will enable you to quickly and easily listen to your contact centre agent’s calls via a port. This means that there is no longer a need for additional training cords or accessories.

“I need a device that will let me use my headset microphone to dictate notes to the computer.”

The Desk Phone to PC Switcher allows you speak into the microphone and for you voice to be picked up by your PC.

 

For any more questions please contact us on 0844 477 1622.



Communications Solutions UK, Reading, RG2 8LW Tel: 0118 920 9420 sales@com-solutions.co.uk
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