Frequently Asked Questions
Below
is a list of FAQ's to answer common queries regarding headsets. Please
refer to them - they represent a wealth of information and may just
hold the answer to your query!
Help
At Hand
If
you need a helping hand to connect your headset or to configure your
headset amplifier, please do call us. We will try to help promptly or
call you back as soon as the relevant expert is available. We know how
frustrating it can be to struggle with new technology. Please do also
try looking at the FAQ's and your user manual - they are there to
help!
How
about help from the start? If you operate a call centre and need to
train new staff who are unfamiliar with headsets, we will be happy to
supply a member of staff to either "train your trainers" or
to attend your "go live" days to ensure that, particularly
with noise cancelling microphones, the microphone positioning of their
headset is correct.
Headset
Warranty
We
understand that any downtime can be critical to an organisation. This
is why we offer proven, reliable headsets typically with a two-year
warranty. However,
warranty does not cover defects resulting from inappropriate
installation, misuse, accidents, unauthorised repairs or attempted
repairs.
As
with all warranties, limited-life consumable items such as ear
cushions, ear tips, microphone windscreens and batteries are all
exempt from cover.
Consumables
There
is an extensive range of items such as replacement ear cushions,
microphone windscreens, training and extension cords available -
please see our comprehensive accessories
section.
Always remember that from a hygiene perspective,
headsets are a personal item. It is recommended that ear cushions and
microphone windscreens should be replaced about every six months and
always if the headset is handed to a new member of staff.
|
