Support
IMPORTANT
SAFETY NOTICE
Have you
heard about the GN9120 headset battery recall?
GN Netcom has received reports
of battery failures in certain GN9120 headsets that
were manufactured between January 2005 and September
2008. Short circuits in the batteries can cause
overheating of the headsets and pose a fire hazard.
More than one million units have been sold and less
than fifty incidents have been reported. However, as
product safety is a key priority for GN they have
initiated a replacement programme as a precautionary
measure.
If you are a GN9120 headset
user please click on the link below to check if you
need to replace your battery or by calling 0808
2381498 between 8am and 4pm Monday to Friday.
www.jabra.com/battery
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If you are having any difficulties
relating to headsets or headset use, please visit our Support section.
It contains information on Warranties and our Repairs service, as well
as answers to Frequently Asked Questions that may solve your problem!
Click here
for more information on our support services.
For GN Headset repair services
click here
Headset Testing
All headsets used in Europe should comply
with European CE regulations which ensure the safety of their users. Please
check your headsets to confirm that they carry the distinctive 'CE' marking.
If they do not, you may be at risk from acoustic shock, because headsets
from outside of the EU may not be safe to use on a UK telephone exchange.
US exchanges, for example, have built-in safety circuitry to protect agents
on the system, but UK exchanges do not, instead relying on individual
headsets to provide protection against acoustic shock.
This means that it is important for you to
check and ensure that all new headsets comply to European Safety standards,
and routinely test your current headsets to make sure they are functioning
safely.
At Communications Solutions UK we are happy
to test your headsets for you. However, we also sell Headset Testers which
allow you to conduct your own checks, when and where ever you wish.
Click here
for information on our headset testing equipment.
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