Kersten Case Study
Moving Forward With Handsfree
Kersten UK Ltd is a family owned business based in Reading, Berkshire. For almost a decade Kersten have supplied outdoor maintenance equipment and contracted sweeping services to the UK and Ireland. Kersten presented 2 challenges to Communications Solutions UK:
• First was to improve communications at their head office
• Second was to find a way that their road sweeping team could stay in touch with the office
Looking at Kersten’s head office in Reading, it became clear that traditional phones, even cordless phones did not provide an adequate solution. Kersten operates over 2 floors with both office space and a trade counter. In addition they have a workshop and outdoor area. Furthermore staff had to have their handsfree whilst on the phone to check stock, type and check out physical machinery. Wireless headsets proved to be the answer to this problem.
Communications Solutions UK recommended the Jabra PRO 920. The Jabra PRO wireless headset allows users to talk from a range of up to 120m while answering or ending calls straight
from the headset. Kersten’s staff are now free to move while taking calls, either around the building or yard. Jabra’s built-in PeakStop technology has also eliminated the risk of
telephone users being exposed to dangerously high noise levels during their working day. This ensures compliance with the 2005 Noise at Work regulations.
Kersten’s drivers are out on the road all day, sweeping roads, car parks and industrial estates. What Kersten felt that they needed was a way that their drivers could stay in contact with
head office even while driving. The Plantronics Voyager Legend, a Bluetooth headset that would pair with their mobiles was chosen. This headset not only allows users to
talk handsfree, but also announces who incoming calls are from, reads text aloud and enables the wearer to answer calls with simple voice commands. This helps their drivers be
hands free, safe and legal and was particularly useful in co-ordinating the ‘clean up’ operations after the recent floods. With Kersten’s new headsets deployed to both their office staff and drivers, the business as a whole is communicating better and providing more efficient and improved customer service.
About the headsets
Jabra PRO 920:
A cost effective wireless headset for any office environment, with noise cancelling and conferencing capability.
Jabra PRO 920 is a professional entry-level wireless headset designed for use with desk phones. The robust Jabra PRO 920 offers all the essential features of a wireless headset in a simple design at an attractive price point.
Plantronics Voyager Legend:
The first truly intelligent Bluetooth headset. Smart sensors and voice commands make this a truly handsfree headset.
Simply intuitive. Smart Sensor technology reacts when you put the headset on, letting you quickly take a call without a click. If you're already wearing it, Voyager Legend announces who's calling and waits for you to say "answer" or "ignore".